Warranty Returns, Servicing & Repairs

If you have any doubt about the integrity of any DMM product then you should stop using it immediately.

Inspection and Servicing

Regular inspection and servicing of your kit is essential as this will highlight any possible problems (see the product user instruction leaflet for more information). In the event of finding a fault, damage, or if you are unsure about a product you should stop using it immediately and contact us.

Returns

When goods are returned to us we will carry out a full investigation through our Quality System and inform you of the outcome. To return goods for inspection complete the Return form and send it to us along with the product(s).

How to return items

  • UK only: Send items directly to us at the address below and please include the completed Return form with the returned item(s).
  • Rest of the World: Contact us for further instruction or contact your local retailer.

Returns Address:
Customer Services
DMM International
Y Glyn
Llanberis
Gwynedd
LL55 4EL
United Kingdom

Servicing, Repairs and Re-slinging

Due to the global Covid-19 situation this service is on hold until further notice.

DMM is still operational and we continue to ship worldwide but with a reduced workforce. Our manufacturing focus is on essential work at height equipment used in the maintenance and repair of vital infrastructure and by the emergency services. We simply do not have the capacity to undertake extra servicing at this time.

Please do not send us anymore of your products for servicing until further notice. We will complete any in-process work and return them to you.

Thank you for your understanding.

Full details about inspection and maintenance of all DMM products are included in the user instructions supplied with every product, copies can be found on the relevant product pages on our website. We highly recommend that our customers read these instructions and adhere to the recommendations set out in them.

For further advice contact DMM on +44 (0)1286 872 222 or

Useful links

Return Form