PRODUCT RECALL / HAZARD NOTICE

2nd November 2022

We have been made aware of a near-miss incident involving the failure of a DMM Director connector (A647BS) that parted at the swivel assembly. The user was unhurt.

Our investigation has identified a product fault that, under certain circumstances, may allow the swivel assembly to unscrew and subsequently part.

The same swivel assembly is used in the following products, and as such we are issuing a recall for all items that share this assembly.

This recall affects all units in circulation including all colour variants (not shown below) as of the date of this recall.

Note: shackles are standalone product parts so do not use serial numbers or product codes (SW410 or SW420) marked on the shackles.
 

 

Stop using any of the above items immediately, remove from service and quarantine.

We have issued this notice ASAP for user safety reasons. We are currently finalising our returns and corrective action plan.  If you have any of the products please register for the recall process by clicking here to provide details of you and your products.  We will then be in touch with updates.

日本にお住まいのお客様は、以下の手順に従ってください。

Frequently asked questions can be found here.

Please accept our apologies for the inconvenience.  Product integrity and user safety are our highest priorities, and we are working hard to resolve this situation. Thanks for your understanding and support.

This information is also available to download as a PDF.